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Senior analyst, process optimization & vendor SLA
Canada Mortgage and Housing Corporation
Optimizing human resources delivery requires streamlining company processes in order to save time, effort and costs, with the goal of providing a desired experience. This is precisely Mundeep Gill’s role at CMHC. He was a project manager on the payroll administration outsourcing project for the company in 2015/2016. He also played an active role in the design and implementation of a revamped HR service delivery model that took internal HR capacity and third party service offerings into account.
Gill also worked on the HR system & service delivery benchmarking project (in partnership with Ernst & Young), and through this exercise, played a lead role in conducting an HR governance review to provide the groundwork for setting related parameters within the company’s frontline HR operations framework. Gill’s work regularly involves extensive research into HR best practices and emerging trends which are used to inform on-going work in the HR Transformation and Technology Team at CMHC.