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HRM CA | 16 Jan 2013, 01:00 AM Agree 0
Is faster better? A new approach from San Fran’s tech industry gives candidates just five minutes to impress
  • M_Web | 16 Jan 2013, 11:09 AM Agree 0
    We did something like this when we were hiring to top up our casual support staff. We had 5-8 of the frequent supervisors spend approx 10 min. with candidates and asked them some pre-set questions. If we liked what we heard, then we moved them on to the skills assessment stage. We did this for about 6 hours over two days and probably saw 300 candidates each day. We were able to thin out the undesireables and get to good ones fast. Yes it took a lot of time up front, but we were able to cut down on resume screening and interviewing process. Because our business lives/dies on customer service, and because resumes are NEVER a good indicator of customer service skills, this system worked great. As a result, we have seen a 60% retension rate of casual support staff into regular positions.

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