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HRM CA | 22 Jun 2016, 09:00 AM Agree 0
One HR educator offers advice on handling workers with a chip on their shoulder.
  • Dotsie Gordon | 23 Jun 2016, 10:49 AM Agree 0
    This interesting.
  • Dotsie Gordon | 23 Jun 2016, 10:50 AM Agree 0
    Very interesting.
  • Marsha Goldford | 30 Dec 2016, 01:00 PM Agree 0
    Really? HR intervention? A whole plan to resolve an 'attitude' problem?

    To me, this is simply a case of the manager identifying the behaviours that demonstrate the attitude problem and coaching him/her to have the conversation with the employee while continuing to monitor, acknowledge improvement or take necessary steps if the behaviour doesn't improve.

    I was in management for many years before coming into HR. HR should not take on the supervisor's role; they should provide advice and guidance and let the manager manage. Otherwise, HR becomes the 'fall guy'; the problem persists and the supervisor inevitably loses the respect of other members of their team.

    Managers/supervisors need to be trained in the art of difficult conversations and seek HR advice if and when needed.
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