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HRM CA | 17 Aug 2016, 08:00 AM Agree 0
“It makes good fiscal sense to have a strong HR community and strong HR leaders,” says one industry professional, who’s doing something about it.
  • Bill Fotsch | 18 Aug 2016, 09:53 AM Agree 0
    HR staff often get's blame for the lack of employee engagement. It's unfair, since the engagement issue is an organization wide challenge. Companies like Southwest Airlines, Capital One and BHP Billiton, (clients of mine), treat their employees like trusted business partners, enabling them to make more money for their company and themselves. They see profits and engagement soar. These Forbes and HBR articles provides more background:;
    Minneapolis based Carlson Travel is a great example, as can be seen in their 3 minute call center video:
  • David Bator | 22 Aug 2016, 12:54 PM Agree 0
    Thanks for your comment, Bill. I feel much the same way. HR has a role to play in the engagement riddle but can't be left to solve every problem. As I said recently at an event, engagement is an overused and often misunderstood term. I think it's best understood as commitment - an individual employee's ongoing commitment to do work that drives performance and and organization's commitment to setting the table so that's possible. Thanks for sharing!
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