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HRM CA | 02 Apr 2013, 12:00 AM Agree 0
Coaching is key for managerial success, but many think giving advice and feedback is all that’s required. Do your managers know how best to coach employees?
  • Carol Sachowski | 02 Apr 2013, 08:06 PM Agree 0
    As a CHRP, and certified executive and team coach I agree with Linda Morgan. Open ended questions allow a manager to be curious in the moment rather than appear harsh or judgmental. This encourages most employees to respond non-defensively and identify their own actions and positive steps forward. It increases employee engagement, motivation and a stronger awareness around the link between personal and corporate values. Where managers as coach sometimes struggle is being unsure of which hat to wear when an employee prefers to act on the defensive or where performance managing an employee is necessary. Sometimes using an external professional coach is a good way to go - either for the employee or for the manager themselves as they work towards developing new ways of supporting their people.
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