Len Jillard

Chief people officer and senior vice president of people resources
McDonald’s Canada

One of the unique challenges Jillard faces lies in the nature of his workforce: 50% of employees are 18 years old or younger. Still, the fast food chain has impressive engagement levels: 87% of workers would recommend the company to a friend seeking employment. Jillard accomplished this through a robust reward and recognition structure. For example, the company has awarded workers more than $2 million in scholarships, and partners with such schools as the British Columbia Institute of Technology to offer leadership development coursework. In addition, it hosts a National Hiring Day every year, where it welcomes candidates to its restaurants to learn about the opportunities that exist at McDonald’s. Many are interviewed on the spot, and 6,200 were hired last year alone.