SVP of human resources
Shoppers Drug Mart
As a company that is consistently recognized for fostering one of the most engaged workforces in Canadian business, Shoppers Drug Mart is a paragon for HR success.
Leading the HR helm is Ratz, who is also a licensed pharmacist. He has overseen a smooth transition with Loblaw and instilled a renewed focus on communication, introducing enhanced mobile offerings and a cloud-based intranet for employees.
“I’m most proud that as an HR team, we were able to support our associate-owners and implement and execute on a focused engagement strategy for their own employees that delivered fantastic results,” Ratz says. “We believe that when our associate-owners have a group of highly engaged employees at store level, we will not only have stronger teams, but we will deliver an enhanced level of service to our customers.”