Blog: Everyone must be exceptional

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So, given that the majority of the employees in any of our organizations will fall into the “pretty good” category, what are we doing with them? Where are all the articles, blog posts, inspirational quotes and social media chatter about the average performers? It seems to me that if you’re not a super-star or a pain in the ass that you’re mostly being ignored. Except perhaps by HRM Online, with their article this week boasting the provocative title “What To Do With the “Competent Squatter”?”

Competent squatter. Oh boy.

This term was not actually coined by HRM Online, but rather is contained in a quote from R.J. Morris, director of staffing at McCarthy Building Companies. He describes these individuals as competent, but not interested in growing their skills, advancing in the organization, or investing discretionary effort outside of their formal duties.

Although Morris acknowledges that not every employee can be a top performer, the use of the word “squatter” is telling. It implies that the competent person is unfairly and selfishly taking up space that they do not have a right to, and which would be better filled by a more motivated and high performing employee.

I think that the competent but unambitious employee has a place in all of our organizations. In fact, their average but reliable performance is quite often the bedrock that supports the few top performers to achieve their best. I am disturbed by the notion that someone who is competently doing their job but lacks the ambition and aspirations to voluntarily take on more or advance to another level can be viewed as an undesirable thing. But I also think that Morris’s viewpoint is just one example of ways in which the more general fixation on “top talent” that characterizes prevailing HR discourse manifests itself. Another is the recent announcement from Zappos that they intend to do away with job postings and instead hire from a community of would-be Zapponians who will share their relevant skills and enthusiasm for the organization with its employees through social media channels.


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