Inside info: offer latest technology to stay ahead

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New research has shed light on the expectations of the emerging workforce – and while shifts in technology are changing the way Canadians of all ages work, many employees feel insecure that their role with exist in the future.

According to the latest Evolving Workforce report from Dell and Intel:

  • 41% of Canadian workers say IT problems are a constant frustration of their working life
  • 62% of workers want to be judged on output, not by the number of hours they are in the office
  • 83% of employees believe that technological advances are allowing them to get things done more productively
  • 23% perceive outsourcing to be a threat to their role – increasing to 28% 10 years from now
  • Less than one in three (31%) Canadian employees have the option to choose the type of computerand / or technology their employer provides.
  • The chance to choose the type of technology is much more common in the private(36%) than public sector (20%)
  • 46% of private sector workers desire a computer and / or other devices which can be used for both personal and work use
  • Organizations which offer good technology appeal to all age groups. 35-44 year olds (75%) are most attracted to companies with good IT, though 18-24 and 45-54 year olds are not far behind at 70% each.

Given the toll poor execution of technology can take on productivity, organisations need to ensure their employees are aware of the latest developments so they can get the most out of new equipment, according to a forecast by research firm IDC.

Vasakee Paul, assistant director of NTUC Learning Hub, said the constant evolution of the technology industry means regular training is often a must. “Technology is ever changing and certifications help staff to utilise evolving technologies, fine-tune their trouble shooting skills, and improve job satisfaction.”

Indeed, properly trained employees make fewer mistakes, offer better service, and are able to complete work on time or in a shorter time frame, said Jonathan Lee, senior manager Alliance and Consulting Training Partners.

It is for this reason that training needs to be assessed either through one-on-one employee interviews, or through questionnaires. Management can also observe employees at work and see what processes could be done more efficiently. Customised training paths can be developed according to the existing skills and knowledge displayed by employees.

Once the real needs are determined, organisations can select the most appropriate mode of lesson delivery. Apart from instructor-led training, IT training providers offer a host of other options for passing that vital information to the staff that need it. These include self-paced e-learning, as well as “live” virtual classrooms.


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