Global retailer criticized over CCTV plan

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An online retailer that caters to a global customer base has been criticized over its plans to install hundreds of CCTV cameras which – it says – will improve efficiency.

Up to 300 cameras will be installed above workstations at ASOS’s British-based packing centre before the end of the year and each unit would watch over between 10 and 20 of the 4,000 staff.

Supply chain account director Ken Perritt insisted the cameras were for customer care purposes and said they would “help us to verify and respond swiftly to customer order queries” – but unions and employees aren’t convinced.

“[Management] told us that it’s for ‘customer care’ but we think they’re going to be spying on it,’ one worker told the Evening Standard. 

“It’s going to put even more pressure on us to go quicker,” they added. “Everyone feels a bit wary about [the cameras]. It’s going to feel like we’re in Big Brother.” 

Union GMB also attacked the move, claiming it was an invasion of privacy and showed “very little dignity and respect” to staff at the distribution centre.

The warehouse hit headlines last year when GMB claimed workers were urinating in the drinking fountain because some were not given time to visit the lavatory. ASOS denied the claims.

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  • Kaumr-esyc on 2016-06-13 7:52:15 AM

    Really given details everything is very easy to understand and followable ways. beginners always support this page informations.
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  • cctv on 2016-07-20 9:50:39 AM

    Security measures such as CCTV cameras, recorders, and fingerprint protected access control systems ensure legal help if things go wrong. CCTV recording maybe entered as evidence with the police and often helps them track down miscreants. CCTV in different places in your establishment acts as a monitor and allows you access to any unprofessional behaviour at work.

  • Doug on 2016-07-29 2:24:28 AM

    Haha! This is quite hilarious. I'm an employee myself and I think people shouldn't be complaining about their employers setting up CCTV Cameras at their workplace.
    I'd understand their apprehension if those cameras were put up in trial rooms, restrooms etc as that's against the law!
    But business trying to secure their workplace by placing security cameras should be encouraged, IMO. It helps reduce the possibility of crime in the whole vicinity!

    As a matter of fact, I've realized that the existence of CCTV cameras can reduce the possibility of employees being abused or ill treated by their supervisors.

    There is enough literature on the internet where one can see for themselves as to why having more security systems is a boon rather than a bane. e.g http://www.fire-monitoring.com/does-your-business-need-a-cctv-camera/

    I guess the employees are worried about privacy and might harbor initial apprehensions in this matter, but later will realize that it's for their own benefit.

    That being said, all this applies only if the employer indeed has the best interests at heart and is strengthening security around the business.

  • Alan on 2016-08-04 10:56:21 AM

    Installing CCTV cameras at workplace is definitely not a new topic, especially in retail. But I found out that in this case, the management sending out some confusing messages is one reason to make themselves popular on-line again. If they do need to install cameras in a packing centre, say it, it's the employer's rights to do it, but don't say it's for "customer care". In a packing centre, really? It's not a retail store. People often buy why you do it, not what you do and then try to explain it later on.

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