Delivery firm apologizes over interview blunder

Delivery firm apologizes over interview blunder

Delivery firm apologizes over interview blunder A growing Canadian start-up has apologized to a job candidate after her follow-up interview was cancelled when she asked about wages and benefits.

Winnipeg-based Taylor Byrnes had already completed a telephone interview with SkipTheDishes when she emailed the delivery firm to ask about the terms of any future employment.

“If I do end up filling this position, how much do you think I'll be getting paid an hour?” she asked. “Benefits will also be included, right? Sorry, I just thought I should ask now. Thanks for your time and have a lovely day.”

Talent acquisition co-ordinator Victoria Karras replied to the message shortly after, withdrawing the offer of a second interview and explaining the company’s position.

“Your questions reveal that your priorities are not in synch with those of SkipTheDishes,” Karras wrote in her reply. “At this time we will not be following through with out meeting this Thursday.”

In a follow up email, Karras elaborated on the reasons behind the decision, admitting Byrnes’ questions were “valid” but insisting they still weren’t in line with the company’s culture.

“As a start-up company, we seek out those who go out of their way to seek out challenges and new opportunities. We believe in hard work and perseverance in pursuit of company goals as opposed to focussing on compensation,” she wrote.

“Our corporate culture may be unique in this way, but it is paramount that staff display intrinsic motivation and are proven self-starters,” she continued.

“For these reasons, questions about compensation and benefits at such an early stage is a concern related to organizational fit.”

However, the rejected applicant took to social media to voice her concerns and one of Byrnes tweets soon went viral with other users condemning the company.
“Ensuring one gets paid for work they do IS a sign of a motivated person,” tweeted a user named Sue K. “Signed, a former customer.”

Now, SkipTheDishes co-founder Joshua Simair has apologized to Byrnes and offered to rearrange the cancelled interview.

“We are very disappointed in how it was handled,” he said earlier this week. “We do share a compensation package prior to hiring.”

Simair also said the company would be using the mistake as an opportunity to improve.

“We've also addressed the email internally and will be providing additional training,” he confirmed. “We are very committed to our community, employees and continuing to grow and create employment opportunities in the Prairies.”


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2 Comments
  • Kellie 2017-03-16 12:21:40 PM
    Years ago, we thought it bad form for someone to ask too early about wages and benefits but in today's world it is an appropriate question because you have to know if you can survive on what the job pays and what, if any benefits there are. It may send the wrong message in the mind of the company interviewing candidates but it should not cancel out an interview when a person had obviously made it to a second stage. Possibly identifying the salary and benefits following an initial interview could correct this because if the wages won't satisfy the candidates, everyone is wasting their time. If there is some flexibility in wages based on the experience level coming in, then state what the base is and also that there may be some room for negotiation so the person knows if they are going to be able to manage financially on what is being offered.
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  • Wendy Robertson 2017-03-20 5:00:22 PM
    Agreed. When I worked for a local college, in their HR Dept. , I had the highest acceptance rate of the 4 HR Consultants and was quizzed by "what I was doing that the others weren't". Their arguments for not discussing money during preliminary phone interviews was that the information was already posted on the internet. However, there were a lot of their candidates who had questions about interpretation and once a candidate is disappointed by a salary offer, there is no turning back!
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