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HRM CA | 05 Aug 2016, 08:00 AM Agree 0
There's a better way to find out, insists one global engagement expert.
  • Bill Fotsch | 06 Aug 2016, 08:18 AM Agree 0
    Odd that my work with Southwest Airlines, likely the most engaged workers anywhere, suggest just the opposite. Southwest focuses on ways to directly engage their employees in driving the profitable growth of the company, including stock and profit sharing. They treat their employees like trusted business partners, enabling them to make more money for their company and themselves. They consistently see both profits and morale / happiness. Their happiness comes from accomplishment, and increased compensation. This Forbes article provides more background: http://www.forbes.com/sites/fotschcase/2016/05/31/engage-your-employees-in-making-money/
    Minneapolis based Carlson Travel is a great example, as can be seen in their 3 minute call center video: https://www.youtube.com/watch?v=-RJAEHPOxPQ
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