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HRM CA | 04 Mar 2014, 10:54 AM Agree 0
Sears has fired an employee filmed making a racist remark to a customer.
  • Joanne | 04 Mar 2014, 04:32 PM Agree 0
    Reviewing the video I would have agreed on a suspension and further training. I would not have terminated the employee and agree with Darlyne Bautista that both the employee and customer were at fault.
  • Frederick | 05 Mar 2014, 12:48 PM Agree 0
    I would terminate any employee that would treat our customers like that. Good manners and respect for the customer are elemental skills required for any customer service employee.
  • Sue | 06 Mar 2014, 02:44 PM Agree 0
    So are you going to ban the customer from the store too?? Firing is far too drastic a step by putting the onus on one party when clearly there were two inidviduals engaged in the situation, the customers behaviour was beyond reprehensible and threating "where are you going to be after work Santa Claus" that the firing is way out of line, sure suspension, there is a financial cost to the employee when they diminish the stores reputation and training but firing not a good move by an upstanding pillar of the Canadian retailers in Canada.

    I am suggesting that Sears apologize to the customer but also ban the customer from the store with that incredible aggressive behaviour, even his partner suggested he was going over the top, very scary when other customers could just as easily had that aggressive behavour turned on them.

    Sorry Sears didn't think this through a little better.
  • Frederick | 06 Mar 2014, 03:14 PM Agree 0
    As far as I could see from the video the employee yelled an obscenity when he saw the customer's kid sitting on the lawn mower. Any store employee should be able to handle this type of situation in a calm and friendly manner.
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