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“Hack” time: what you can learn from tech companies

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HRM CA | 11 Jun 2012, 09:00 AM Agree 0
Could giving your workers free rein at work help you find new innovations and ideas?
  • John Acton | 13 Jun 2012, 02:37 AM Agree 0
    About fifteen years ago (before I moved into HR) I had a summer intern approach me in his last week in the role with a 15-page document about how to change our product shipping process, from order to delivery, to save time and money. This 22-year-old kid had fresh eyes on the whole process and although we didn't simply adopt his plan, we ended up implementing about 80% of his process. And offering him a permanent position!

    Sometimes the best ideas come from left field. It would have been easy to dismiss his ideas but instead I read the whole document and was impressed by what he'd thought of. Where we might look at changing one aspect at a time he had a big picture point of view of the whole process.
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